Questions about your stay with Maui Rentals
Maui Rental Group provides the best service and vacation rentals in Hawaii. We are staffed by local Vacation Planners and a full-service Operations team, who provide 24-hour support if an emergency arises during a guest stay.
Book direct and save! By booking directly through Maui Rental Group, either via our website or over the phone with a local Vacation Planner, guests will always receive the best rate available and save on fees from third-party sites.
The contracted guest must be 25 years of age to sign the rental contract. A parent or legal guardian must accompany all guests who are under the Minimum Age for the entire duration of the rental. You agree to provide us with proof of age upon request. Please contact Maui Rental Group if there are any questions regarding minimum rental age.
Guests will book your unit with the understanding the property will be available.
We will email you your online rental agreement that will need to be electronically signed, along with information on travel insurance, information on how and where to check-in and any pertinent information needed for your stay.
Guests will have access to information on the app three to five days prior to check-in. Reservation must be paid in full, and contract must be e-signed prior to this information becoming available.
- 30 Days or More Before Check-in: If we are notified of your intent to cancel 30 days or more before your check-in date, you will receive a refund minus our service fee, travel insurance, and taxes.
- 15-29 Days Before Check-in: If we are notified of your intent to cancel 15-29 days before your check-in date, you will receive a refund minus the service fee, travel insurance, taxes, and 50% of the total reservation rent.
- 14 Days or Less Before Check-in: If we are notified of your intent to cancel 14 days or less before your check-in date, there will be no refunds issued.
Check-In & Check-Out Process
Check-in is at 4:00 pm, and staff is unable to release keys until 4:00 pm. If guests arrive to the island prior to approved check-in time, we kindly ask that guests make other arrangements and plan accordingly, as keys are not released and access codes are not active until approved check-in time.
Check-in and check-out location varies by property. For check-out, keys are returned to the same location as check-in. Please refer to your rental agreement and/or check-in instructions email, and please contact Maui Rental Group with any questions.
We supply you with a limited starter kit of toilet paper, soap, paper towels, and dishwasher detergent for your convenience. There are several shops you can visit nearby to purchase supplies for your stay.