Help for Owners
FAQs
Rental Management
What is the process to get started?

Call us at 808-379-3208 and we can give you a complimentary rental revenue and assessment of your property.

We provide you a unique owner dashboard so you can review results from your properties, any day, anytime. We send you a monthly report to your email and to the owner portal.

Owners are encouraged to regularly update their property. With these changes, owners may wish to expand or sometimes limit certain amenities offered. While expansion is never a problem, restricting or limiting certain amenities could affect existing reservations.

If an owner wishes to restrict or eliminate certain amenities, VTrips will enact these changes for all new reservations going forward. Please note that before making changes that could affect existing reservations, you must contact VTrips and verify the reservations in place that this change could affect. Your local office will work with you to ensure these changes are made to your satisfaction without compromising the guests currently booked at your property.

When listing your property for rent, it is important to offer all the comforts of home your family would expect. This includes providing many of the basic amenities that you would have within your own home such as an HD Smart TV, WiFi, coffee maker, proper cookware, and more.

A detailed list of all the items and amenities will be provided for you. If there are items that you are missing and need assistance in stocking, your dedicated local rental manager can coordinate the purchase and stocking to have your home guest-ready.

Reviews are monitored on a per unit level and managed on many platforms to include social media, Google, Yelp, BBB, airbnb and VRBO.

Our team stays responsive and addresses the concerns of guests and owners as needed. 

Reservations
What happens if a guest cancels their reservation?
Guests have a 48-hour window in which they are able to cancel a reservation without penalty. They also have the optional ability to cancel 21 days out on reservations for stays less than 30 days with our Peace of Mind policy. If you notice in your owner’s portal that an upcoming reservation has cancelled please let us know. If the time frame does not get rebooked and the guest canceled outside of their 48-hour window, we will pay you cancellation income based on what the guest has paid toward their reservation.

This would be classified as an owner referral reservation. When you have an owner referral, please send an email to OwnerAccount@mauirentalgroup.com. Include the guest contact information in the email along with the following details:

  • Guest First and Last Name
  • Phone Number
  • Email Address
  • Arrival and Departure Date
  • Price for Rent that you Quoted

Please remember, there are additional taxes and fees when quoting your potential guests. This is important to avoid lost bookings due to a difference in quotes.

Guests will book your unit with the understanding the property will be available. The guest will sign a contract and make all necessary travel arrangements including flight and rental car. To preserve owner, property and company integrity we are not able to relocate guests to accommodate owner stays. For this reason it is important to book owner reservations as soon as possible. The owner’s calendar is open for approximately two (2) future years. Owner reservations can be booked via the owner portal.
Accounting
When do owners get paid?

Our company operates using accrual accounting. Revenue is reflected on the owner’s account when the revenue is earned rather than when payment from the guest is received. We pay all of our owners on or before the 15th of each month for the month that just ended. So, if the guest stays at your property in January, you would get paid on your January statement that will be released on or around February 15th.

If a guest stay covers more than one calendar month you will be paid based on the actual days stayed during each calendar month. For a reservation that checks in on 1/28 and checks out on 2/13, owners are paid for 1/28-1/31 on January’s statement and 2/1-2/13 on February’s statement.
Housekeeping
How often does our housekeeping team clean your property?

Our housekeeping team ensures that your property gets a thorough cleaning after every stay. We also schedule deep cleans to guarantee that your rental remains in tip-top shape.

Please contact our local office for any housekeeping or maintenance issues.
Marketing and Revenue Management
How is my property marketed?

VTrips has a robust marketing team with the support of marketing experts in each destination.  

  • Social Media Promotions
  • Marketing Email Campaigns
  • Brand Messaging
  • Event Sponsorships
  • Print Advertising
  • Partnering with Destination Marketing Organizations
  • Third Party Partnerships 

    Our revenue management team uses the latest technology software to help determine the best rates in the market to maximize profits.

    Our local area experts manually review rates through a customized and personalized process. 

    Have More Questions?
    Contact Us
    Have More Questions?
    Office locations
    Maui, HI
    Maui, HI

    161 Wailea Ike Place, B107

    Kihei, HI 96753

    808-379-3208

    MauiRentalGroup@VTrips.com

    Fort Myers Beach, FL
    Fort Myers Beach, FL

    6100 Estero Blvd

    Fort Myers Beach, FL 33931

    239-314-0444

    FtMyersServices@VTrips.com

    Palm Coast, FL
    Palm Coast, FL

    5 Utility Dr, Unit 10

    Palm Coast, FL 32137

    386-225-4618

    PalmCoastServices@VTrips.com

    Panama City Beach, FL
    Panama City Beach, FL

    100 Richard Jackson Blvd. #110

    Panama City Beach, FL 32407

    850-235-4044

    PCBServices@VTrips.com

    St. Augustine Beach
    St. Augustine Beach

    6279 A1A South

    St.Augustine, FL 32080

    904-512-3676

    StAugustineServices@VTrips.com

    Topsail, NC
    Topsail, NC

    14131 NC-50

    Surf City, NC 28445

    910-328-5241

    Topsail@CarolinaRetreats.com

    Rockport, TX
    Rockport, TX

    411 S Magnolia St.

    Rockport, TX 78382

    361-727-0312

    info@RockportHomeRentals.com

    Pigeon Forge, TN
    Pigeon Forge, TN

    205 Ogle Dr.

    Pigeon Forge, TN 37863

    865-429-4361

    info@CondoPigeonForge.com

    Ruidoso, NM
    Ruidoso, NM

    1103 Mechem Dr.

    Ruidoso, NM 88345

    575-258-5200

    RuidosoCondotel@VTrips.com

    Galveston, TX
    Galveston, TX

    6702 Stewart Rd.

    Galveston, TX 77551

    409-877-7404

    info@GalvestonTxBeachRental.com

    Santa Fe, NM
    Santa Fe, NM

    616 Don Gaspar Ave.

    Santa Fe, NM 87505

    505-988-7244

    SantaFeOffice@VTrips.com

    Port Aransas, TX
    Port Aransas, TX

    2217 TX-361

    Port Aransas, TX 78373

    361-749-2600

    info@SilverSandsVacationRentals.com

    St. Petersburg, FL
    St. Petersburg, FL

    14995 Gulf Blvd., Suite #B1

    Madeira Beach, FL 33708

    727-205-0381

    StPeteServices@VTrips.com

    Deep Creek, MD
    Deep Creek, MD

    35 Towne Centre Way

    McHenry, MD 21541

    301-387-5999

    info@DeepCreekVacations.com

    Tybee Island, GA
    Tybee Island, GA

    1010 US-80

    Tybee Island, GA31328

    855-651-1840

    info@TybeeVacationRentals.com

    Destin, FL
    Destin, FL

    4608 Opa-Locka Ln.

    Destin, FL 32541

    850-837-3937

    Join@SouthernResorts.com

    Hilton Head, SC
    Hilton Head, SC

    578 William Hilton Pkwy.

    Hilton Head Island, SC 29928

    843-785-8687

    HiltonHeadServices@VTrips.com

    Ponte Vedra Beach, FL (VTrips Corporate)
    Ponte Vedra Beach, FL (VTrips Corporate)

    200 Executive Way, #200

    Ponte Vedra Beach, FL 32082

    904-385-3888

    info@vtrips.com